Shipping Policy

Last updated: September 28, 2026

This Shipping Policy applies to all orders placed on thelommy.com, operated by Carré d'AS LLC ("Lommy", "we", "us"). We currently ship to the United Kingdom and the United States.

1. Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed. Orders may be subject to verification checks before dispatch; we may contact you if additional information is required. Orders cannot be modified or cancelled once they have been dispatched.

2. Delivery times and costs

Our products are dispatched from our international fulfilment partners. Delivery times are estimates, not guarantees, and may be affected by carrier delays, customs processing, weather, public holidays or peak periods. If we become aware that your order cannot be shipped within the time stated, we will notify you and offer you the option to consent to the delay or to cancel your order for a full refund of the unshipped items.

3. Tracking

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Tracking may take 2–5 business days to show updates after dispatch.

4. Duties and taxes

United Kingdom: prices shown include UK VAT. You will not be asked to pay any additional import VAT or fees on delivery.
United States: We ship US orders with import duties and fees prepaid. If a carrier ever asks you to pay a fee on delivery, please contact us before paying and we will resolve it.

If an order is refused on delivery, the refund (if any) will exclude shipping, duties and return costs incurred.

5. Shipping address

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by you. If a parcel is returned to us because of an incorrect address, a failed delivery or an uncollected parcel, we can reship it once the new shipping cost has been paid, or refund the order value minus shipping and handling costs. Address changes can only be accepted before dispatch.

6. Delivered, lost and delayed parcels

• Marked as delivered but not received: please check with neighbours, your building reception and around your property, and wait 48 hours, as carriers sometimes mark parcels delivered in advance. Then contact us within 7 days of the delivery date. We will open an investigation with the carrier.
• United States: once a parcel is confirmed delivered to the address provided, responsibility passes to the customer. We are not responsible for parcels lost or stolen after confirmed delivery.
• United Kingdom: goods remain our responsibility until they are delivered to you or to a person or place you nominated. If a parcel is confirmed lost in transit, we will send a replacement or issue a refund.
• Delayed: if your order has not arrived 10 business days after the end of the estimated delivery window, contact us and we will investigate and, if the parcel is confirmed lost, reship or refund your order. Claims for non-delivery must be made within 30 days of the end of the estimated delivery window.

7. Split shipments

Multi-pack orders may arrive in more than one parcel, on different days. You will receive tracking for each parcel.

8. Contact

support@thelommy.com — please include your order number.